Warranty

Warranty is there to protect the customer from bad materials, cheap springs and other product defects. We can assure you that all the materials we use in our mattress are subjected to our rigid quality control system, the spring we use can be compressed to 3.5cm and rebound to its original height, so the whole mattress you buy from us will certainly last 15-20 years, so we give our customer a 15years’ warranty.

The warranty covers all components and covers defects in materials and manufacturing. Should a failure occur in any of these components, including the springs, basic construction or cover, we will gladly repair or replace your mattress and/or box spring. You will be asked only to cover the cost of shipping. This warranty is not transferable.
 
A few conditions beyond our control may invalidate the warranty:
 
?The warranty may be invalidated should the mattress be used with a box spring other than the one that has been designed by the manufacture for that particular mattress.
 
?The mattress has been folded or bent.
 
?The mattress have not been properly supported.
 
?There are signs of improper care such as stains, burns, or compacting due to insufficient .

Please note that the manufacture cannot be responsible for claims associated with the handles, normal wear, fading or stains to the cover, issues of firmness, allergies or sensitivity to materials.

The natural components of your mattress will respond to interactions with the human body. Gentle body impressions and subtle shifts in support characteristics are perfectly normal. They will in no way diminish the performance of your sleep system.

And also, invoice must be presented when claiming benefits from warranty. If you do discover a defect in your new mattress or foundation, simply contact the retail store where you purchased your sleep set. If you can’t reach the store, or if you’ve moved, all you need to do is write directly to us at the address printed on the law label of your new sleep set.

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